Custom Orders FAQ
How do custom orders work?
Custom items are made to order based on the details you provide at checkout. Before adding a custom product to your cart, you’ll be required to select all customization options and submit any requested details. This ensures your piece is created exactly to your specifications and helps prevent delays or errors.
Why are customization details required before adding to cart?
Because each custom item is made specifically for you, all required customization details must be completed before checkout. This allows us to:
- Begin production promptly
- Ensure accuracy in color, wording, and design
- Reduce the need for follow-up corrections
Orders cannot be placed without these details.
Can I change my customization after placing an order?
Once your order is submitted, customization details are considered final. If you notice an error immediately after placing your order, please contact us as soon as possible. Changes are not guaranteed once production has begun.
How long do custom orders take to ship?
Please allow 4–6 weeks for custom orders to be created before shipping. Timelines may vary depending on design complexity and current order volume. You will receive a follow-up email confirming your customization details and a shipping notification once your order is complete.
Will I be able to review my custom details?
Yes. Your selected customization details will be visible in your cart before checkout and included in your order confirmation. We encourage you to review all details carefully before completing your purchase.
Are custom orders refundable or returnable?
Because custom items are made specifically for you, custom orders are final sale and cannot be returned or exchanged unless there is an error on our part.
What if I have a special request not listed?
If you have a special request that isn’t available as a selectable option, please reach out before placing your order to confirm availability.